Bradford Council website problems

Last updated 3.17pm Monday, 20 January 2020

The Council has experienced an attempted cyber attack. Suspicious activity was intercepted on Thursday, 16 January 2020. We have taken steps to reduce the risk and can confirm that there is no evidence of any Council data being compromised.

The incident is also affecting other organisations globally and the National Cyber Security Centre is currently investigating it. The Council has reported the attempted cyber attack to the Regional Organised Crime Unit and to ActionFraud.

The Council’s robust network security procedures helped to prevent data being compromised. The extended downtime on our website and external network was necessary while our IT security team investigated and resolved the incident.

As part of these remediation works the Council website will be unavailable between 4pm and 6pm today. We apologise for any inconvenience this further disruption will cause.

Latest updates about the website

To get the latest updates about the Council website problem, subscribe to our emails about the Council website or follow us on Twitter or Facebook.

Information to use while the website is down

While the website is down, here are links to some of our resources that are still working as well as some of the most important information if you need help.

Councillors and elections

For information about your councillor and ward please visit our Local Democracy website

For election results, please see our election results pages


If you need to pay a Council bill or invoice for Council services please visit our payments website and select the payment type from the list.

Winter weather

We are not expecting any severe weather, but if you’re looking for information about gritting, gritting routes or to request gritting please check our main twitter account or our main Facebook page.

Bradford Libraries catalogue

You can access the Bradford Libraries catalogue online to browse the catalogue, but you will not be able to renew or reserve items at the moment.

School closures

For information about school closures or other school news, please look at your school website or listen to the local radio.

Adult abuse

How to report abuse

If you have been told about or notice abuse or neglect:

  • Ensure the immediate safety and welfare of the adult and any other person at risk
    If urgent attention is needed for health or safety dial 999
  • If a crime needs to be reported call the police on 101 or you can call Crimestoppers on 0800 555 111
  • Preserve any evidence
  • Accurately record the incident, any action or decisions. Make sure you sign it and add the date and time

If you or someone you know have been abused, contact the police:

  • For emergencies 999
  • For non-emergencies and advice 101

You can also contact Crimestoppers on 0800 555 111

The Police and Crimestoppers are both open all day and all night.

Multi-Agency Safeguarding Hub

Bradford Council’s Multi-Agency Safeguarding Hub (MASH) is the single point of contact to report safeguarding concerns. The MASH operates in partnership with West Yorkshire Police.

Please note that adult safeguarding concerns reported to the MASH are screened by both the Council and police.

You can contact the MASH team by telephone on 01274 431077.

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm

Outside of opening hours: The MASH will not screen concerns out of hours. This is handed over to the emergency duty team (EDT).

Out of hours emergency duty team:
Telephone: 01274 431010 (outside office hours)

Monday to Thursday: 5pm to 7.30am
Friday to Monday: 4.30pm to 7.30am

Safeguarding children

If you are concerned about the safety or welfare of a child in the Bradford District, these are the numbers that you can call for advice and to make a referral:

During office hours call the children’s social care initial contact point on 01274 435600 (8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm on Friday)

At all other times, call the social services emergency duty team on 01274 431010.

If you have reason to believe that a child is at immediate risk of harm, contact the police on 999.

Council phone numbers

You will find our most popular phone numbers below.


01274 432111

You can call our switchboard if you know the name of the person or service you want to speak to, but you don’t know the number.

If the switchboard does not connect you successfully, you can say “Operator” to be connected to a person on the switchboard who can deal with your request.

Please note there will be a person available to help you with switchboard enquiries at the following times:

  • Monday to Thursday from 8.15am to 5.15pm
  • Friday from 8.15am to 4.45pm.

Council Contact

01274 431000

  • Monday to Friday from 8am to 6pm

Limited service outside these hours

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